Client Liaison Administrator

Client Liaison Administrator – Medical Sector – Work From Home – up to £35k (DoE)

A fantastic opportunity has become available for a empathetic and proactive Client Liaison Administrator, to work remotely / virtually for a newly formed, fast-growing medical startup in London.

A friendly, forward-thinking and collaborative company, our client is looking for a professional and highly organised Client Liaison Administrator to represent the clinic and provide support to the doctors. 

Please note: Working from home, the daily hours are 8am – 6pm, with an hour’s lunch break. Although this is a home-based role, the expectation is that the role would have the successful candidate’s full attention and focus, this isn’t a role that can be juggled alongside other commitments.

As this is a busy, start-up environment the company is particularly looking for candidates who have the flexibility to learn a new job on the go, with ad hoc training (rather than a structured induction and training programme).
We are looking for someone with strong secretarial / administration skills (including fast, accurate typing at c70wpm) and an excellent telephone manner with fluent English and clear diction. The ability to build a supportive and informative rapport with clients over the telephone is crucial to this role and a confidential nature is imperative.


The Client Liaison Administrator role will include:

  • Working within a wider team of other medical support staff within the clinic – having constant communication within the team 
  • Extensive liaison with clients and referrers, representing the clinic at all times
  • Extensive telephone management – dealing with new enquiries and regular patients
  • Proofreading and editing clinical letters and reports and sending using secure systems
  • Drafting correspondence 
  • Liaising with medical insurers
  • Uploading documents to cloud-based record system
  • Undertaking secretarial / administrative duties as required


What we’re looking for:

  • Previous experience in a similar Client Liaison / Client Support role is highly desirable
  • Previous experience in a medical support role / mental health experience is highly beneficial
  • Fluent English language skills with clear diction
  • Fast and accurate typing skills – c70wpm
  • Ability to provide 5* customer service at all times
  • Impeccable telephone manner
  • Ability to be discreet and deal with confidential and sensitive information
  • Ability to multitask
  • Attention to detail required at the highest level
  • Excellent communication skills – both written and spoken
  • IT literate/tech savvy with the ability to learn new systems quickly and efficiently
  • Experienced with G-Suite (Google Docs & Sheets, Gmail, G-Calendar, GoogleDrive etc)
  • Proactive and self-motivated to work with autonomy   
  • Highly organised and proactive nature
  • Ability to juggle a busy and varied workload with competing demands and changing priorities across the clinic
  • Ability to work efficiently from home

This is a fabulous opportunity for someone who wants to utilise their experience and skills in a new, challenging role that is based from home. 
Please note: the recruitment process will include pre-interview competency testing including a typing test.



If this role sounds of interest and you have the experience and skillset we’re looking for, we want to hear from you ASAP! Please submit your CV in Word format (not PDF) as soon as possible, quoting ‘CP – Remote Medical PA’


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Carole Pepperell

With over 35 years of success within the recruitment industry, Carole's flat management approach and flexible leadership style encourages individuality which allows each consultant to reach their potential within a professional environment. Her areas of expertise are recruitment, communication, motivation, training and providing insightful solutions to the retention, development and recruitment of staff for businesses that are experiencing difficulty maximizing their own employee potential. Passionate, entrepreneurial, loyal and honest, Carole works alongside her team to provide a bespoke and personalised service to her client base.