FM Helpdesk Coordinator

  • Full Time
  • East London, E16
  • up to £33k + bonus USD / Year
  • Salary: up to £33k + bonus

FM / Facilities Helpdesk Coordinator – East London – up to £33k + bonus scheme and benefits

We are on the hunt for an FM/Facilities Helpdesk Coordinator, with prior experience using a call logging / ticketing system, to join the Building Services team of a world class venue in East London. 

The Facilities Helpdesk Coordinator will provide assistance to all internal and external clients (visitors, exhibitors and internal staff), acting as a point of contact for fault reporting, upcoming event information, venue facilities and other general queries; so we’re looking for someone with excellent communication skills (written and spoken) who will be able to liaise confidently at all levels. 

Hours: This role operates on a 40-hour week, working 5 days across the 7-day week; therefore suitable candidates will need to be able to commit to weekend and bank holiday working.
Our client endeavours to provide one full weekend a month off shift. 

Key responsibilities as the Facilities Helpdesk Coordinator will include: 

  • Providing extensive customer service support 
  • Acting as a point of contact for fault reporting, upcoming event information, venue facilities and other general queries
  • Providing excellent standards of communication to all external callers, assisting with all enquiries
  • Updating and maintaining the call logging system, logging all incoming faults and issues and ensuring they are assigned to the relevant departments
  • Producing reports as required from the ticketing system
  • Backup event support planning
  • General administration

What we’re looking for: 

  • Experience of working on an FM Helpdesk
  • Experience using a call logging / ticketing system 
  • Experience in database management
  • Excellent communication skills and the ability to liaise at all levels (written and spoken)
  • Proven customer service skills 
  • Ability to handle high call volumes in a fast-paced and busy environment
  • A positive, helpful and proactive nature 
  • Flexible approach to duties and hours
  • Conscientious, empathetic and responsive attitude
  • IT literate with experience of using MS Office
  • Experience gained in an events environment is advantageous
  • Ability to work weekends and Bank Holidays 

Interested in this great opportunity?

If you have the skills and experience we’re looking for and are looking for a new FM Helpdesk role, then we want to hear from you ASAP! Please submit your CV, quoting ‘LP – Facilities Helpdesk Coordinator’

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Lea Painter

With over 30 years experience managing temporary staff, Lea is an exceptionally knowledgeable recruiter; she has successfully maintained and developed extremely close working relationships with clients and candidates alike, many of whom have remained with her for many years. Lea is an outstanding recruiter and can always be relied upon for her efficiency, dedication, caring nature and loyalty.