HR Shared Services Team Leader

carouselcons Carousel Consultancy

We are searching for an experienced HR Shared Services Team Leader to join a global property company based in the City.

Joining the London HR Shared Services Centre, the HR Shared Services Team Leader will be required to support the Head of HR Shared Services with the day to day operational performance of the HR SSC.

The Team Leader will manage a team of HR Administrators to deliver an exceptional, high-quality service to employees and managers.

Suitable candidates will have extensive HR experience within a Shared Services environment. You will be CIPD qualified (or educated to degree level) and will have had previous experience of leading a team of HR Administrators.

Key responsibilities as the HR Shared Services Team Leader will include:

  • Leading and motivating the HR SSC team; coaching and developing HR Administrators and identifying development opportunities
  • Building and maintaining relationships with key stakeholders
  • Be the ‘face’ of the SSC function
  • Planning and managing the workflow and case management allocations of your team
  • Monitoring audit reports
  • Monitoring the case management system to ensure cases meet the agreed service standards, records are updated and responses are accurate
  • Supporting with complex cases/queries and managing HR cases and requests when needed
  • Analysing and monitoring the resource utilisation, volume metrics and day to day performance through statistical management
  • Escalation management
  • Risk and control management
  • Managing HR projects as required and overseeing cyclical activities
  • Plus MUCH more! 

What we’re looking for:

  • Previous experience in a similar HR role ideally within a Shared Services environment
  • CIPD qualified, or educated to degree level (or similar)
  • Experience leading/mentoring/supporting HR Administrators
  • Experience using a case management tool
  • Experience using an HRIS, PeopleSoft desirable
  • Excellent knowledge and understanding of HR processes
  • Strong stakeholder management and relationship building skills
  • Analytical and results driven
  • Sound decision-making and problem-solving skills
  • Excellent communication and interpersonal skills
  • PC literate

Does this sound like the next role for you? Are you ready for the challenge? If so, ensure your CV showcases your relevant skills and experience and submit NOW quoting ‘LO – HR Team Leader – Shared Services’  

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Liz Overall

Liz Overall

Liz joined Carousel when it was first established; she has an incredible amount of knowledge and experience and likes to make a real difference in the recruitment process. Liz is passionate about what she does and will always go above and beyond to make sure her clients and candidates receive the very best service possible. Liz is very proud of the relationships she has built and strongly maintained over the years and her continued success ensures clients and candidates return to her for assistance time and again.Specialising in Mid to Senior Executive level recruitment across all sectors including HR, Marketing/PR, Operational Support, Legal and Finance, Liz works from both the London office and from her office in Lymington, which enables her to service Dorset and Hampshire clients as well as her extensive London client base.