Legal Operations Process Improvement Manager

  • Full Time
  • City of London / Hybrid
  • up to £80,000 + bens USD / Year
  • Salary: up to £80,000 + bens

Legal Operations and Process Improvement Manager – Successful Law Firm – London / Hybrid Working – up to £80k + great benefits

We are on the hunt for an experienced Legal Operations and Process Improvement Manager, with proven experience in successfully managing complex projects, technology implementation and process improvements in a law firm, to join a leading Law Firm. 

The ideal candidate will have a project management qualification (PRINCE2) or a continuous improvement qualification (Lean Six Sigma green/black belt), although this isn’t essential if you have extensive experience. 

In a nutshell: Leading a number of key process improvement projects, you will work closely with practice areas to ensure work is carried out faster, smarter and more efficiently, in a ‘hands-on’ strategic and operational capacity.


What’s on offer: 

Our client is offering a competitive salary (c£75k-£80k) and core and flexible benefits scheme, which includes 25+ days annual leave, pension scheme, life assurance, private medical insurance, enhanced sick pay and maternity/paternity pay, discretionary bonus, wellness subsidy, childcare vouchers, cycle to work scheme, dental cover and more! 

Standard working hours are 9.30am – 5.30pm and hybrid working is offered.


Key responsibilities as the Legal Operations and Process Improvement Manager will include:

  • Implementing and overseeing operational processes to enhance efficiency and productivity, recommending and executing improvements
  • Developing and executing commercial strategies
  • Monitoring and managing financial performance including budgeting and cost control
  • Leading and mentoring a small team 
  • Evaluating, selecting and implementing appropriate technology
  • Developing and maintaining risk management protocols, ensuring compliance with legal regulations 
  • Generating and presenting data-driven reports to measure the effectiveness of operational improvements

And more.


What we’re looking for: 

  • Prior experience in a similar operational / process improvement role in a law firm
  • Project Management qualification (PRINCE2) or a continuous improvement qualification (Lean Six Sigma green/black belt) is desired
  • Exceptional project management skills and a proven track record of successfully managing complex projects related to legal operations, tech implementation and process improvement
  • Strong budget management capabilities and good financial acumen
  • Ability to use data, metrics and feedback to make strategic decisions and to measure operational improvement success
  • Excellent leadership / management capabilities with the ability to foster a collaborative team and a culture of high performance
  • Strategic thinker with strong business acumen and a commercial mindset
  • Creative and innovative, always seeking to be proactive and progressive
  • Strong influencing skills at senior level
  • Proven ability to gain credibility at all levels
  • High proficiency in MS Office 


Interested in this fantastic opportunity?

If you possess the operational / process improvement experience in a law firm experience that we’re looking for, then we want to hear from you! 

Please submit your CV, quoting ‘DH – Legal OPs and Process Improvement Manager’

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To apply for this job email your details to dawnh@carousel.co.uk.

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Dawn Hamilton

Dawn is a tenacious, honest and gifted recruiter with almost 30 years of experience in the industry. Dawn has recruited for, and placed exceptional candidates in, organisations in sectors that include Oil and Gas, Property, Finance and Legal, as well as Charities and Non-profits. Dawn is passionate about talent sourcing and rises to the challenging task of finding suitable individuals for our clients.