Secretarial Services Team Manager

Secretarial Services Team Manager – City Law Firm – up to £65k + benefits

We are on the hunt for a strategically minded, process driven Secretarial Services Team Manager to join a leading City law firm. 

The Legal Secretarial Services Team Manager will direct and oversee the Legal PAs and Team Leaders on a day-to-day basis with regards to the strategic direction of the Secretarial Services, the operational management of the teams and the people management of the PAs, driving a culture of operational efficiency, technical excellence and service delivery. 

We’re looking for someone who has strong experience managing a legal secretarial team, is strategically minded and process driven and has demonstrable experience problem-solving and taking the initiative.


Key responsibilities as the Legal Secretarial Services Team Manager will include: 

  • Instilling a culture of service excellence within the PA function
  • Establishing a commitment to continuous improvement within the team
  • Establishing KPIs to monitor and manage performance
  • Developing a competency framework and grade structure 
  • Overseeing the annual budgeting process for the PA team 
  • Daily line management of the PA Team Leaders, ensuring that Partners and Fee Earners are supported as required 
  • Providing guidance and advice to the team – mentoring and coaching where necessary
  • Proactively evaluating and managing the performance of the team and carrying out performance reviews
  • Planning, developing and implementing strategy for staff training and development 
  • Plus more! 


What we’re looking for:

  • Extensive experience managing a legal secretarial team (alternatively professional services may be considered)
  • Demonstrable experience of managing and developing team members
  • Strategic mindset
  • Strong analytical and problem-solving skills
  • Project management skills
  • Strong leadership and people management skills
  • Strong communication and interpersonal skills
  • IT literate 
  • Highly organised with the ability to handle multiple tasks simultaneously
  • Diplomatic and professional 


What’s on offer:

Our City based client’s standard hours are 9.30am to 5.30pm. Salary up to £65,000 (dependent on expertise) + excellent benefits package



If this is a role that interests you and you possess the skills and experience we’re looking for, then we’d love to hear from you. Please submit your CV ASAP, quoting ‘LO – Legal Secretarial Services Team Manager – City Law Firm’ 

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Liz Overall

Liz joined Carousel when it was first established; she has an incredible amount of knowledge and experience and likes to make a real difference in the recruitment process. Liz is passionate about what she does and will always go above and beyond to make sure her clients and candidates receive the very best service possible. Liz is very proud of the relationships she has built and strongly maintained over the years and her continued success ensures clients and candidates return to her for assistance time and again. Specialising in Mid to C-Suite level recruitment across all sectors including HR, Marketing/PR, Operational Support and Legal and Finance, Liz works from both the London office and from her office in Lymington, which enables her to service Dorset and Hampshire clients as well as her extensive London client base.