General Manager – Corporate Hospitality
General Manager – Corporate Hospitality – Central London – c£55k-£60k + Bonus & Benefits
We are on the hunt for highly organised, client-focused individuals, with exceptional communication skills, an ambitious nature, experience managing client-facing teams and solid understanding of 5* luxury operations, to join a world class corporate hospitality provider based in Central London, running one of their luxurious commercial buildings as a General Manager.
The proactive professional will ensure that the company’s award-winning service is delivered to their clients, through extensive liaison with client, proactive problem-solving, occupancy management and producing fabulous in-house events for the clients to enjoy.
We’re looking for talented individuals who have operational experience in client facing roles; individuals who can help drive the business forward, who have inspirational management / leadership skills and who thrive when building excellent business relationships with clients.
The organisation: The successful candidate will join a vivacious organisation, with sites around Central London. Our client recognises and rewards their employees; they identify and admire ambition and are committed to providing opportunities for professional development and career growth.
Key responsibilities as the General Manager will include:
- Managing the day-to-day operations of luxurious 5* corporate facilities
- Client services management – ensuring exceptional standards of service are delivered at all times and that the high standards of the building are continually maintained
- Undertaking extensive client communication and interaction, ensuring client onboarding and off-boarding processes are seamless
- Facilities management – managing the maintenance, cleaning, security, contractors and Health & Safety for the building
- Ensuring the building remains on-brand at all times
- Managing supplier and contractor relationships
- Supporting front of house operations and maintaining excellent customer service standards
- Conducting client viewings alongside the sales team to showcase the building and build rapport with prospective clients
- Support in-house events for clients (lunches, drinks receptions, themed events and meetings etc)
- Leading and inspiring your team or supporting in leading (Assistant Manager)
- Proactive problem solving – resolving issues with speed, empathy, professionalism and decisiveness
- Ensuring operational efficiency – undertaking regular building checks to ensure the centre is as it should be at all times
- Attending regular operational meetings and reporting to Ops Director on site performance and operational matters (Assistant Manager will attend meetings on Manager’s behalf when required)
And more!
What we’re looking for:
- Previous experience in similar service-led operations roles in client facing environments (hospitality, real estate, facilities, Senior Front of House etc.)
- Ability to build strong relationships at all levels of the business acting as an intermediary between departments when needed
- Exceptional standards of customer service
- Experience with facilities coordination/management is advantageous
- Good leadership / supervisory qualities
- Ability to work in a fast-paced and business focused environment
- Highly organised nature
- Strong communication skills with the ability to liaise at all levels in a tactful and diplomatic way
- Proactive problem-solving skills and excellent attention to detail and accuracy
- Professional and motivated with corporate presentation and pride in own appearance
- Ability to deal with any building issues or emergencies, if they arise
- Happy in an office-based role, Monday to Friday
- Available imminently and happy in a Temp to Perm position
Interested in this General Manager role?
If these sound like the perfect role for you and you have the skills and experience we’re looking for, then do not hesitate! Please submit your CV ASAP, quoting ‘CP – General Manager – London’
To apply for this job email your details to carolep@carousel.co.uk.
Share this vacancy on Social Media!
